Karen is Cigna’s global Chief Learning Officer. In this role Karen is accountable for enterprise and external stakeholder Learning, Leadership Effectiveness and Organizational Development. Specifically, Karen is responsible for capability and competency development, strategic talent planning, organizational network analysis and development, employee insights and engagement, performance management and career development.
Prior to joining Cigna, Karen held multiple roles within IBM including Global Solutions Executive, Software Division and Offering Executive, Advanced and Emerging Technologies, Global Services. Prior to IBM Karen was the General Manager/VP and P&L leader for the IKON Office Solution’s New England Learning Services business.
The early years of Karen’s career were spent in line positions in insurance and financial services including medical cost containment, operations, finance, information technology, risk management and sales. Karen earned the prestigious Chartered Property Casualty Underwriter (CPCU) designation from the American College and is a member of the CPCU Society. She is also a graduate of DePaul University with a major in Political Strategy and Communications.
Marc Ramos Global Learning, People and Talent Development Google
Marc Ramos has been a leader in learning & development, talent and change management for more than 16 years with a focus on both corporate and K-12 teacher training. Most recently Marc led global instructional design for Google's central People Operations function, and Enterprise EDU's professional development of teachers on how to use Google products to make teaching more efficient and effective. Currently he is leading training for Google's new Fiber initiative, or 1,000 megabits per second broadband service. Prior to joining Google in 2011, Marc led Red Hat's worldwide sales training function, and had similar learning leadership roles with Oracle, Microsoft and Accenture.
Marc is a graduate from the University of California at Berkeley with a degree in film studies and lives with family in the San Francisco Bay Area.
Sandy Rezendes CLO Citizen’s Bank
There’s no secret to the success Sandy Rezendes has enjoyed throughout her 20+ years as a learning and development leader: an infectious passion for what she does. With more than two decades of experience creating, implementing, and evaluating learning strategies for firms as diverse as Bank of America, Merrill Lynch, Fidelity Investments, Mariner Health Care, BNY Mellon, and Clean Harbors, Sandy has earned a reputation for being an inspirational — and fun — organizational learning expert. With a background in technical, compliance and leadership skills development, she has also led the charge on building sales skills in organizations with over $1B in sales. She is also a natural leader, comfortable managing resources with multi-million dollar budgets as well as working directly with top-level executives seeking to build their organization's performance and capability.
A native of Newport, RI with a BA in History from the University of New Hampshire, Durham and an MS in Learning and Development from Lesley University in Cambridge, MA, Sandy currently serves as Senior Vice President, Chief Learning Officer at Citizens Bank. When not helping set the pace in learning strategies for the financial world, she can be found pursuing her latest passion, leveraging social media for workplace learning.
Kevin Nieman CLO First Horizon National Corporation
Kevin Nieman is the Chief Learning Officer for First Horizon National Corporation where he has served for over 15 years in both line and corporate positions. He has been in the banking industry for over 25 years and in education and training for over 35 years. During his time at First Horizon, the Learning Organization has been recognized consistently by Training Magazine as one of the top Training Organizations in the world.
Kevin is a gifted speaker, facilitator and coach with an uncommon ability to assist audiences in applying what they’ve learned to the real world and to their unique circumstances. His professional interests are focused on leading organizational change, particularly as it relates to defining, developing and sustaining the desired culture in a business to drive bottom line results.
Kevin is a native Memphian, graduated with a degree in Education from the University of Memphis, has been married for 33 years and has two children.
But, what you really need to know about Kevin is:
His passion for his company, his love of learning and his vision to – “Ignite excellence in individual and team performance through learning that inspires execution.”
His personal brand which is: “Helping individuals reach their full potential so they can make a positive difference in the lives of the people they serve.”
Kimo Kippen CLO Hilton Worldwide
Kimo Kippen is Chief Learning Officer at Hilton Worldwide, based in McLean Virginia. Due to his successes in this position, CLO Magazine recently named Kimo CLO of the Year. Kimo was recently selected as the chairman of the board of directors for the Asian & Pacific Islander American Scholarship Fund (APIASF) of which Hilton Worldwide is a founding member. Kimo has served as the chairman of the board of the Association for Talent Development (formerly, American Society for Training & Development) in 2007 and is a member of the organization’s Public Policy Council. Kimo also sits on the board for the Council for Adult and Experiential Learning (CAEL) and is actively involved with Business Champions as a representative for Hilton Worldwide. Prior to joining Hilton, Kippen worked for Marriott International for 21 years. In his last position there, he was responsible for the Center of Excellence for Learning. Before this, he led management engagement for the enterprise. He also has served as vice president of human resources for Renaissance Hotels and Resorts, North America. Kippen holds an M.S. in career and human resource development from Rochester Institute of Technology, a B.S. from the University of Hawaii, and is a graduate of the Gestalt Institute of Cleveland's Post Graduate Program.
Mary Jo Burfeind VP, HR Talent Development Health Care Service Corporation
The largest customer-owned health insurer in the United States and fourth largest overall, Health Care Service Corporation (HCSC) operates through its Blue Cross and Blue Shield plans in Illinois, Montana, New Mexico, Oklahoma, and Texas, and several subsidiaries, to offer a variety of health and life insurance products and related services to employers and individuals.
Mary Jo Burfeind has more than 30 years of experience in the insurance and healthcare industries and currently leads Talent Development for HCSC. Her teams are responsible for the design, development and delivery of effective learning products and talent solutions for 19,000+ employees and subsidiaries.
Formerly, Mary Jo was a Vice-President in HCSC’s Internal Operations divisions, a Chief Learning Officer for a Midwest healthcare system, a Senior Manager of Education Design and Delivery with Allstate Insurance, and the owner of an independent performance consulting firm.
Mary Jo holds a BA in English, an MA in Human Performance, and has completed post-graduate work in Adult Education (ABD, Ed.D) with a concentration in Human Resources and Organizational Development.
Mary Jo is a former board member of the Society of Insurance Trainers & Educators, a board member of the PianoForte Foundation, and a founding member of the Executive Learning Exchange’s Chief Learning Officer/Chief Talent Officer consortium.