Daniel Gandarilla serves as Vice President and Chief Learning Officer (CLO) for Texas Health Resources. In this capacity he is responsible for the strategic oversight of leadership and management development initiatives, clinical and business education programs, continuing medical education programs, the medical libraries and other education and training initiatives provided to the organization through Texas Health Resources University (THRU).
Daniel originally joined THRU in 2012 as the manager of strategic organizational development and was promoted to director of talent and team development later that year. He has been engaged in multiple strategic projects such as leading the Education Advancement Program, a set of initiatives aimed at increasing quality and access while decreasing duplication and variation of education content and processes throughout the system. Through this effort Daniel has centralized the instructional design, learning management system, and clinical education functions. He is on track to both improve efficiencies and quality while reducing costs by nearly $3.0 million dollars over two years. Providing leadership and integrating processes, he has helped grow the Texas Health Leadership Continuity and Growth Program, served on the High Reliability Education Implementation Committee, helped design and implement the Physician’s Lead program, a best in class leadership development program for employed and affiliated physicians. He has also overseen an effort to create a just in time online career development portal for employees which allows for 24/7 access to tool and resources for all staff. Most recently the continuing medical education and medical libraries team joined THRU as a means to continue an interprofessional journey to build competence for the entire care team and receive Joint Accreditation for continuing education in Health Care Professions.
Daniel has more than 15 years of experience in learning and education and holds a bachelor’s degree in psychology and master’s degree in education from Stanford University, a master’s degree in business administration from Texas Christian University (TCU) and currently has all but his dissertation to complete his doctorate in educational leadership from TCU.
Daniel currently serves on the Board of Directors for the Tarrant Area Food Bank. In addition, he has served on the Hurst-Euless-Bedford Independent School District (ISD) Leadership Academy, and Arlington ISD and Arlington Chamber’s Champion Education Committee.
When not at work, Daniel enjoys spending time with his family including his wife Juliana, and daughters Zayla and Mila.
Erica Freedman, Psy.D. Vice President, Talent & Organizational Development Day & Zimmermann
Erica Freedman is an outcome-oriented Organizational Development leader with a background in applied psychology. She has over 15 years of experience improving individual and organizational performance through building trust, fostering insight, promoting systemic thinking, and challenging the status quo.
Dr. Freedman has worked in a variety of industries including Energy, Construction, Financial, Manufacturing, and Service. In 2013, she became the leader of Talent and Organizational Development for Day & Zimmermann, a $2.5B Philadelphia-based family company with 43,000 employees that delivers a broad spectrum of industrial, defense and workforce solutions to commercial and government customers. Her work has focused on building change capabilities, organizational effectiveness, leader development and talent management to promote change and growth.
Prior to Day & Zimmermann, Dr. Freedman was a Management & Organizational Development Specialist at Exelon Corporation, a leading energy provider. She has also worked with Right Management Consultants. Throughout her career, she has been responsible for strategic development and implementation of enterprise-wide talent and organizational development solutions.
Dr. Freedman earned her Doctorate and Masters of Clinical Psychology from Nova Southeastern University and holds a Bachelor of Arts from Muhlenberg College. She is active in the Philadelphia Society of People and Strategy. When not working, she enjoys spending time with her husband and 3 children.
Kevin Nieman CLO First Horizon National Corporation
Kevin Nieman is the Chief Learning Officer for First Horizon National Corporation where he has served for over 15 years in both line and corporate positions. He has been in the banking industry for over 25 years and in education and training for over 35 years. During his time at First Horizon, the Learning Organization has been recognized consistently by Training Magazine as one of the top Training Organizations in the world.
Kevin is a gifted speaker, facilitator and coach with an uncommon ability to assist audiences in applying what they’ve learned to the real world and to their unique circumstances. His professional interests are focused on leading organizational change, particularly as it relates to defining, developing and sustaining the desired culture in a business to drive bottom line results.
Kevin is a native Memphian, graduated with a degree in Education from the University of Memphis, has been married for 33 years and has two children.
Melissa Chapman Sr. Manager, Talent Management Delta Air Lines
Melissa Chapman serves as the Senior Manager for Global Talent Management at Delta Air Lines, part of Delta’s Global Talent team. In her role, Melissa is responsible for building enterprise-wide, leading-edge leadership development programs and solutions designed to drive organizational performance. Ms. Chapman has held a wide range of leadership and strategic partner roles, spanning from her background in corporate and commercial finance, to serving as an affiliate chief executive officer with the global non-profit organization, Habitat for Humanity. She has been a featured speaker on strategy and development with Habitat and the Conference Board. Ms. Chapman received her M.B.A. from Wesleyan College and holds certifications from the University of Illinois (Chicago, 2012), Cornell University (2015) and Oxford University (2017). She is currently a candidate for the post-graduate diploma in Organizational Leadership from the Pembroke College at Oxford University (2019).
Butch Kinsey Director, Learning & OD MSC Industrial Supply Co.
Butch grew up in eastern North Carolina in a small town called Pollocksville, just outside New Bern.
Butch graduated from North Carolina A&T State University with an undergraduate degree in Industrial Technology-Manufacturing. He also has a MBA from Chapman University and a MPA (Human Resources) from Golden Gate University.
He is a Director of Learning and OD approximately 25 years of experience in facilitation, executive coaching, strategic management, leadership development, performance management, performance consulting, change management and succession planning.
Butch has worked numerous strategic leadership roles in learning in manufacturing, customer service, retail, and telecommunications. Additionally, he spent 22 years in the US Air Force / Air National Guard as a transportation/logistics officer retiring in 2005 with the rank of Lieutenant Colonel.
Butch lived abroad for 4 years in Adana in the Republic of Turkey and 2 years in Okinawa, Japan.
Butch and his wife Mae live in Cornelius, Lake Norman area. In their spare time they enjoy traveling, exercising, movies, and supporting church activities.
Mary Farrell Director, Learning and Development Hershey Company
Mary Farrell is currently the Director of Learning and Development for the Hershey Company. Prior to joining Hershey in 2012, Mary spent the majority of her career in Learning & Development leadership roles at IBM where she achieved many internal and external awards, including an ASTD Excellence in Practice Citation.
Mary specializes in innovative learning design and performance consulting. She has extensive experience in linking human resource development programs to the strategic direction of the business and achieving measurable results.
During her time at Hershey, Mary has been responsible for introducing the company’s first competency model and integrating it into key HR processes, such as Career Development Planning and Performance Management. The Career Development program was recognized through a Brandon Hall Gold Award. Recently she has been responsible for launching two functional learning academies and for designing all learning for a new “green field” manufacturing facility.
Mary is an alumna of IBM’s Corporate Service Corps, a selective leadership and corporate social responsibility initiative. She has a Bachelor of Science degree in Management, and currently resides in Hershey, Pennsylvania.
Rob Ollander-Krane Head of Talent Planning and Performance Gap Inc.
Rob Ollander-Krane is the head of Talent Planning and Performance at Gap Inc. Gap Inc. is comprised of 5 brands (Gap, Banana Republic, Old Navy, Athleta and Intermix) and employees 135,000 people in over 40 countries. Rob’s passion is performance. He has spent most of his career in Learning and Development, Talent Management and most recently Performance Management. His last four years have been focused on reinventing Gap Inc.’s performance management process. As he describes it, ‘changing our process to focus more on performance and less on management’.
Terry Shane CEO Refined Data Solutions Inc.
CEO and Founder of Refined Data Solutions Inc., Terry has a passion for discovering innovative ways to combine technology with human behavior to create transformative eLearning experiences. With expertise in Adobe Connect solutions, Virtual Classroom tools, Video Conferencing, eLearning, Learning Management Systems, web-based collaboration, and custom training software development, Terry has overseen the design and development of a variety of solutions to help businesses, educational institutions, and training organizations provide eLearning in innovative ways.
Michelle Braden CLO & VP, Global Learning Excellence TELUS International
Michelle Braden is passionate about learning and development – and, about using her business-savvy and leadership expertise to look beyond typical adult learning strategies and towards innovative talent development approaches. She is laser-focused on enabling team members of TELUS International to grow as individuals and professionals in their careers, while delivering upon business goals and providing world-class customer service.
As Chief Learning Officer and Vice President of Global Learning Excellence for TELUS International, along with her globally-based team, Michelle has built an award-winning learning strategy, which has fundamentally changed how the organization builds and maintains a robust leadership pipeline to support its fast growth while providing team members with a comprehensive learning journey throughout their TI career. Her global team delivers upon the company’s vision providing the best overall employee experience for more than 28,000 team members serving Fortune 500 clients worldwide from centers in the United States, Canada, Europe, Central America and Asia.
With 25 years of successful management experience in and around leadership and talent development, instructional design/development, information technology and sales domains in companies that include Xerox and SAP, Michelle understands the impact that proficient and fulfilled employees have on engagement, attrition, and business performance. Her learning and development strategies have helped to maintain TELUS International’s overall employee engagement with an industry high of 84% and attrition that is 50% lower than most in the industry.
Michelle has a BA in Management/Communication with a minor in Information Technology along with an MBA with a Leadership specialty.